SHIPPING & RETURNS
SHIPPING POLICY
It takes from 2-5 days for your order to be ready for shipping, depending on the item. Once it's ready, it will be shipped from Jerusalem, Israel and you will receive a tracking number once shipped. If your order is urgent please free feel to let us know.
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Shipping within Israel via Israel Postal Company: 20nis - 1-14 work days
For International orders, please contact us for a shipping quote.
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RETURNS / DAMAGES AND ISSUES
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
To start a return, you can contact us at claycraejewelry@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on custom-made items.
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Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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You can always contact us for any return questions at claycraejewelry@gmail.com